What is Trident Privilege?
Trident Privilege is the loyalty Programme of Trident Hotels that rewards
frequent guests on stay and other eligible spends in participating Trident
properties.
Which all are the participating Trident properties?
The participating Trident properties are:
a) Trident, Agra
b) Trident, Nariman Point, Mumbai
c) Trident, Bhubaneswar
d) Trident, Chennai
e) Trident, Cochin
f) Trident, Gurgaon (Delhi NCR)
g) Trident, Jaipur
h) Trident, Udaipur
i) Trident, Bandra Kurla, Mumbai
How can one become a Trident Privilege Programme member?
You can become a member of the Trident Privilege Programme after just one stay at any participating Trident Hotel. The front office staff at the hotel would be glad to help you with the enrolment process. The enrolment form needs to be duly filled and returned during the stay or at the time of check-out, subsequent to which you will be made a member of the Trident Privilege Programme.
Who can become a member? Can my spouse/kids/parents use my
membership?
The Trident Privilege membership is being offered only to patrons of Trident
Hotels with the current eligibility criteria being minimum of one stay from 1st
April 2008. The membership and the accruing benefits and privileges are
restricted to the members; spouse/kids/parents cannot enjoy the benefits and
privileges of a membership.
Is there an enrolment fee?
No, there is no enrolment fee.
How can I earn Trident Privilege points?
To earn Trident Privilege points, a member must be a registered with the Trident Privilege Programme. The Trident Privilege members will be rewarded 10 points for every eligible INR 100 spent. Further, Gold and Platinum members will earn 11 and 12 points respectively.
What is ‘eligible spend’?
The eligible spend for the purpose of earning points would comprise of the
amount spent by the member on the following expense heads only:
a) Room Charge
b) Food and Beverage
c) Laundry
d) Telephone Local & Long Distance
e) Spa / Health Club
f) Mini Bar
g) Business Centre
It would not include taxes, discounts and any other third party payouts.
Will I earn Trident Privilege points for stays I have undertaken in
Trident properties before my enrolling into the Trident Privilege Programme?
No, you will not earn Trident Privilege points for stays you have undertaken in
Trident properties before your enrolment into the Programme.
How long will it take to credit my Trident Privilege account after
a stay?
Your Trident Privilege account will be credited with the eligible points
within 10 working days from the time of the check-out of the relevant stay.
How do I get credit for a missing Trident stay?
In the rare case that you find a stay is not being credited, please
contact the Programme Centre for updation of the same. You would be asked to
furnish relevant information regarding the particular stay.
Can I receive credit for two rooms if I'm paying for both?
No, a member will be rewarded for only one room irrespective of the number of
rooms booked in the member’s name.
What are the redemption options available to members?
Redemption assortment would comprise of Free Room Nights at participating
Trident properties, conversion of points to airline miles through partners,
etc.
Can points be redeemed for any person other than the member?
No, points may not be redeemed for any person other than the member.
Are taxes applicable on redemptions?
Yes, as per normal standards taxes will be applicable on redemption.
What is the validity of my Trident Privilege membership?
Your Trident Privilege membership is valid for 3 years (from date of issue).
Tell me more about membership tiers?
Trident Privilege Programme has 3 tiers; Silver, Gold and Platinum.
Silver is the entry level tier; contingent on spend patterns and frequency of
stay, members will be upgraded to Gold or Platinum tiers. Anyone who has
completed a minimum of one stay from 1st April 2008 is eligible to be enrolled
into the Silver Tier.
What are the criteria for upgrading my tier?
Gold - 5 stays or 10,000 points in a 12 month rolling period from
the time of membership.
Platinum - 12 stays or 40,000 points in a 12 month rolling period from the time
of membership.
What are the criteria for retaining my tier?
| Silver members | Tier retained by one stay in the preceding 12 months
from the date of membership expiry. |
| Gold members |
Tier maintained by 8,000 points or 4 stays in the succeeding
12 months rolling period of membership. |
| Platinum members |
Tier retained by 30,000 points or 8 stays in the succeeding
12 months rolling period of membership. |
Will I be downgraded if I don’t meet the criteria for tier retention?
Yes, in case you don’t meet the minimum tier retention criteria, you will be
downgraded to the tier whose maintenance criteria you meet.
If, and when will my points expire?
Points will be valid for at least 2 years from the date they have
been awarded. All points accrued in a calendar year (that have not been
redeemed) will expire post 2 years on the 31st of December.
Can I manage my account online?
Yes, Trident Privilege is a fully web enabled Programme. Your
membership card number along with the password issued to you at the time of
enrolment can be used to access the member website. The password can be changed
subsequently.
Can I get a duplicate card if I have lost it or if it is damaged or
stolen?
Yes, you will get a replacement card free of cost.
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