What is Trident Privilege?
Trident Privilege is the frequent guest programme of
Trident Hotels that rewards guests on frequency of
their stay and other eligible spends in participating
Trident hotels, during their stay.
Which are the participating Trident hotels?
a) Trident, Agra
b) Trident, Nariman Point, Mumbai
c) Trident, Bhubaneswar
d) Trident, Chennai
e) Trident, Cochin
f) Trident, Gurgaon (Delhi NCR)
g) Trident, Jaipur
h) Trident, Udaipur
i) Trident, Bandra Kurla, Mumbai
How can one become a Trident Privilege Programme
member?
You can become a member of the Trident Privilege
Programme by enrolling at the front desk at check– in
or during your stay at any participating Trident Hotel.
The front office staff at the hotel would be glad to
help you with the enrolment process. The enrolment
form needs to be duly filled and returned during the
stay or at the time of check-out. Once you return the
form, an email with an activation link will be sent
to your given e-mail address. Simply click on this
link, subsequent to which your membership will be activated. It is imperative for the link to be clicked for
activation of the membership. Alternatively you may
also enrol online at www.tridentprivilege.com.
Will I get my Trident Privilege card at the front
desk, when I enrol at the hotel?
At the time of enrolment at the hotel, you will be given
a temporary card. Once you activate your membership
by clicking the link in the email sent to you, we will
send you a personalised final card.
When will I get a card if I enrol online?
When you enrol online, you will get a temporary
card on-screen, which you may print and keep with
you. On completion of your first stay at any of the
participating Trident hotels, we will send you the final
Trident Privilege card.
Who can become a member?
Anyone above the age of 18years can enrol to become
a member of Trident Privilege.
Is there an enrolment fee?
No, there is no enrolment fee.
How can I earn Trident Privilege points?
To earn Trident Privilege points, a member must be
a registered with the Trident Privilege Programme.
Trident Privilege members will be awarded 10 points
for very eligible INR 100 (one hundred only) spent,
during their stay. Further, Gold and Platinum members
will earn 11 and 12 points respectively.
What is ‘eligible spend’?
The eligible spend for the purpose of earning points
comprises of the amount spent by a member on the
following only: Room; Food and Beverage; Laundry; Telephones (Local & Long Distance); Trident spa &
fitness centre; Mini Bar; Business Centre and Trident
Meeting rooms. The spend would not include taxes,
discounts and any other third party payouts.
Are there any types of stays which are not eligible and I will not earn points?
There are a few stays and rates which do not qualify for
earning of points. These are complimentary or barter
rooms, house guests, sharer guests tour operator
packages and wholesale rates, tour series, tour groups,
conferences and other groups. Points will also not be
given for banquets, other catering functions, airline
crew groups, employees of Trident Hotels, tips and
taxes. No points or credit towards tier status, etc will be
awarded for ‘no show’ situations when a member has
made a reservation but does not check in to the hotel.
Will I earn Trident Privilege points for stays I have undertaken at Trident Hotels before enrolling into the Trident Privilege Programme?
No, you will only earn Trident Privilege points for stays you have undertaken at Trident hotels after your enrolment into the Programme.
How long will it take to credit my Trident Privilege
account after a stay?
Your Trident Privilege account will be credited with
the eligible points within 5 working days from the
time of the check-out of the relevant stay.
How do I get credit for a missing stay?
In the rare case that you find a stay has not being
credited, you may submit your missing stay details
online at www.tridentprivilege.com. You may
alternately contact the Programme Centre for an
update of the same. You would be asked to furnish
relevant information regarding the particular stay.
Can I earn points on my dining bills without actually
staying the hotel?
No. You may only earn points on dining when staying
at the hotel.
Can my spouse, children or parents use my
membership?
The membership and the accruing benefits and
privileges are restricted to the members. Spouse,
children or parents cannot enjoy the benefits and
privileges of a membership.
Can I receive credit for two rooms if I’m paying
for both?
Yes, provided the second room is also booked in your
own name and you are settling the bills yourself.
What are the redemption options available to
members?
We offer a host of redemption opportunities to our
members. The assortment comprises of stays at
participating Trident hotels, dining vouchers, spa
therapies, conversion of points to airline miles through
partners etc.
Can points be redeemed for any person other than
the member?
No, points may not be redeemed for any person other
than the member.
Are taxes applicable on redemptions?
Yes, taxes will be applicable on redemption as per
normal standards.
What is the validity of my Trident Privilege
membership?
Your Trident Privilege membership is valid for 2
years from the date of issue. At the end of 2 years
your membership will automatically be renewed for another 2 years if there has been eligible activity in
the preceding 12 months, failing which membership
will stand terminated.
What is eligible activity?
Eligible activity is defined as, completing one stay at
eligible rates (mentioned above) at any of the Trident
hotels in the preceding 12 months from the date of
membership expiry.
Tell me more about membership tiers?
Trident Privilege Programme has 3 tiers; Red, Gold
and Platinum. Red is the entry level tier; contingent
on spend patterns and frequency of stay, membership
will be upgraded to Gold or Platinum tiers.
What are the criteria for upgrading my tier?
For the Gold tier, you need to complete 5 stays or
accumulate 10,000 points in a 12 month rolling period
from the time of membership.
For the Platinum tier, you need to complete 12 stays
or accumulate 40,000 points in a 12 month rolling
period from the time of membership.
What is the criteria for retaining my tier?
Red members can retain their tier by completing one
stay in the preceding 12 months from the date of
membership expiry.
Gold members need to accumulate 8,000 points or
complete 4 stays in subsequent 12 months rolling
period of membership to retain the tier.
Platinum Tier may be retained by accumulating
30,000 points or completing 8 stays in the subsequent
12 months rolling period of membership.
Will I be downgraded if I don’t meet the criteria for
tier retention?
Yes, in case the minimum tier retention criteria is not
met, your membership level will be adjusted to a tier
the maintenance criteria of which you have met.
If, and when will my points expire?
Accumulated points will be valid for at least 2 years
from the date they have been awarded. All points
accrued in a calendar year (that have not been
redeemed) will expire post 2 years on the 31st of
December.
Can I manage my account online?
Yes, Trident Privilege is a fully web enabled
Programme. Your membership card number along
with the password issued to you at the time of
enrolment can be used to access the member website.
The password can be changed subsequently.
Can I get a duplicate card if I have lost it or if it is
damaged or stolen?
Yes, you will get a replacement card free of cost.
What are the redemption options available to members?
We offer a host of redemption opportunities to our members. The assortment comprises of various options at Trident hotels including complimentary stays, dining vouchers, spa therapies and holiday packages. Trident Privilege also provides members the opportunity to redeem their Trident Privilege points for select partner offers such as complimentary stays with The Oberoi Hotels and Resorts and conversion of points to airline miles for popular frequent flyer programs including Asia Miles, AAdvantage, US Airways Dividend Miles, Delta Sky Miles and many more.
How can I redeem for a stay at Oberoi Hotels and Resorts?
All you need to do is visit the Oberoi Hotels & Resorts page under Partner Rewards. On the Oberoi Hotels & Resorts redemption request page, you will need to select the Hotel & Resort name along with your check in and check out dates and the number of rooms you would like to book. On submission of your request, we will revert to you with a confirmation within a period of 4 working days.
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